According to Quintica, the approach they took to meet the goals of Eaton Towers was to include, up front, a focus on people, process and technology. The technology component came by way of the Service Management tools applied to Tower company processes, as well as bespoke solutions to assist with integrations that were developed by the Quintica team.
“Service management is ultimately about managing a technology infrastructure, however you need people on board that are skilled to the point where they understand the operational processes,” says Charles Osburn, CEO at Quintica. “It is with this that we continually work with the Eaton Towers team in providing its teams with training, as well as simulation sessions by way of our MAST simulation product, in order to ensure that there is ongoing people buy-in into the project.
There is also complete transparency in the SMC, meaning that Eaton has complete control at all times and is able to offer mobile operators, like its partner Vodafone, a complete view of the solution at any time that they may require or need it.