The solution focused on the transformation of process, people and technology. The business leadership team invested in a total transformation of their standard operating model. First aligning common policies in a way they could deal with the complexity of different operating country realities and then implementing a shared services technology model that helped to “systemize” the new way of working.
Business, process and workforce transformation
Design and implementation of standard operating models across operations.
Design and implementation of common operating processes and SOP’s.
Assessment of individual engineers’ skills, development and delivery of individualized training to deliver value and drive adoption.
Implementation of operational efficiency
Implementation of ServiceNow and Quintica Q-OSS to enable the:
Elimination of field site visit duplication by “activity grouping” into single work orders;
Automation of the correct first-time dispatch of work orders from the operations centre to the field engineering team mobile devices
Reduction of health and safety risk associated with excessive road travel